Community Manager
Description
Own the playbook for performance. As Community Manager, you lead people, numbers, and the resident experience. Start with a quick team huddle and KPI review, then move through collections strategy, approvals, and vendor coordination. You coach leasing and maintenance, shape pricing and renewal tactics, ensure turns and service meet goals, and keep the community on brand and on budget. Expect ownership reporting, market surveys, and thoughtful resident engagement that builds loyalty.
Responsibilities
- Own annual budget, monthly financials, variance reports, and collections.
- Hire, schedule, coach, and develop onsite team; conduct performance reviews.
- Ensure Fair Housing, risk management, and policy compliance.
- Oversee leasing strategy, renewals, pricing inputs, and customer experience.
- Approve invoices; ensure timely vendor payments and W-9/COI compliance.
- Partner with Maintenance Supervisor to meet service-level goals and turns.
- Lead resident retention initiatives and community events.
- Monitor marketing effectiveness; conduct market surveys and comp shops.
- Prepare ownership reports; communicate KPIs and action plans.
- Maintain curb appeal and community standards; escalate issues promptly.
- Serve as primary point of contact for partners, vendors, and inspectors.
Physical Requirements
- Walk/tour community and models regularly.
- Stand/sit for extended periods; occasional lifting up to 25 lbs.
- Use computer, phone, and office equipment daily.
- Work evenings/weekends as needed.
Qualifications
- 3–5+ years multifamily onsite leadership experience
- Budget ownership and team management experience
- Fair Housing certification/knowledge
- Professional communication and decision-making
- Flexible schedule including evenings/weekends
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Retirement plan
- Employee discount
- Professional development assistance
- Referral program
- Flexible schedule