Coronavirus Disease (COVID-19) Precautions
The care and concern for our EPC family employees, resident, tenants, clients and partners is our highest priority. With the coronavirus pandemic continuing to evolve, the CDC continues to cite social distancing as the best way to prevent the spread of coronavirus. With this in mind, we have implemented the following operational changes across our divisions, effective now and continuing until further notice.
EPC Management Company
A committee of EPC executives is meeting daily to closely monitor the impact of COVID-19 on our employees, residents, tenants, vendors, guests and all aspects of the communities we serve. We are following guidance from the CDC on cleaning and disinfecting and have implemented temporary policies for resident and tenant events, hospitality and social distancing in an effort to prevent additional risk.
Amenity and Common Spaces
The amenity and common areas within our communities are closed. This includes resident and tenant events and hospitality bars as well as rentals and general use of common areas for business or social gatherings. These adjustments allow us to effectively clean and disinfect spaces and encourage continued social distancing as our best method to fight the spread of coronavirus. We are closely monitoring guidance from the CDC and local authorities to determine when to safely reopen these spaces.
Leasing Office Hours
Leasing offices will remain staffed during regular office hours, but doors will be locked and closed to the public. We are asking residents and tenants to contact the property management teams via phone, email or resident and tenant portal and to refrain from visiting the office in order to minimize in-person interactions. We encourage all residents and tenants, when possible, to sign up for the EPC online resident and tenant portal for ease of communication and online rental payments.
All leasing and application processes will take place virtually through the use of our online tools and platforms. If you are interested in leasing at one of our communities, please continue to schedule a tour using the property website’s online tour option; you will then be contacted by a leasing team member to set up a virtual tour option that works best for you.
Communities with concierge services will be able to reach their concierge via phone, as they will be operating out of their property’s management office. This allows our concierge team members to practice social distancing while providing service to residents and tenants in need. We will gladly deliver packages to any resident or tenant experiencing any kind of illness.
Maintenance requests will be completed for essential services only. We want to safely attend to as many essential work orders as we can. Please send any work order you have to our office for review. If deemed essential, meaning it can’t reasonably wait 30+ days, and it can be performed safely, we will do our best to accommodate your request. On-site managerial staff must also keep safety in mind when determining what work orders are essential and what work orders are not.
Residents are encouraged to submit all work orders electronically for safety and allow us to keep track of nonessential work orders that we can attend to in the future. Of course, emergency work orders will be attended to immediately.
Customer service remains a core focus even during these difficult times. We appreciate your understanding and patience as we implement protocols to continue providing service while also maintaining your well-being and that of our employees. While we recognize that these measures may pose a temporary inconvenience, we believe it’s the right thing to do in order to preserve the health and welfare of our communities.
Please continue to stay tuned to the CDC’s website for regular updates. Our leadership team is monitoring the situation around the clock and will continue to provide ongoing guidance and support. We sincerely appreciate your support and understanding during these challenging times.